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Desktop Support Engineer

Desktop Support Engineer

Posted 2 months ago

Genius Sports in London is looking for candidates for a Desktop Support Engineer position who can serve as an on-site support liaison between internal corporate executives and end users alike. Candidates must be able to effectively troubleshoot, analyze, prioritize and resolve issues related to hardware and/or software in a timely and efficient manner. Additionally, all applicants must possess strong customer service and communication skills (both verbal and written) along with a strong work ethic.

Essential Functions:

  • Provide on-site & off-site support for corporate and executive staff
  • Provide on-site & off-site desktop support for both hardware and/or software related issues
  • Receive and process requests for support via telephone or email
  • Monitor “Help” request queue and manage any needed follow-up on existing tickets as needed
  • Input detailed documentation and resolution notes to ticketing systems and emails communications
  • Demonstrate excellent communication skills
  • Demonstrate exceptional personality skills

Minimum Qualifications:

  • Must possess advanced knowledge/troubleshooting skills associated with Windows 7 Windows 10 as well as MAC OS
  • Basic understanding of networking is a must.
  • Must possess extensive support and troubleshooting capabilities with handheld devices
  • Must possess advanced knowledge/troubleshooting skills associated with Microsoft Outlook (on-site Exchange environment), all MS Office product lines.
  • Support of applications (proprietary or otherwise) is desired.
  • Excellent communication skills including both verbal and written
  • Ability to assess and understand internal client needs while responding in a professional and courteous manner
  • Organizational skills and ability to properly manage workload in an efficient manner
  • Experience with Office 365 support administration
  • Experience with Active Directory, Exchange and file servers

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